In 2013 my 17 year old daughter got selected to travel to Switzerland with Girl Guides of Canada. She travelled with Air Canada from St. John’s, NL to Toronto, then Zurich and back. It was her first time travelling alone so we were pretty nervous (she wasn’t!). We dropped her to the St. John’s Airport. She had fantastic trip and if you know anything about Girl Guides, trading or swapping crests is a really big thing. She had messaged me to say she was coming home with almost 100 crests from the friends and people she met in Switzerland. The flights were great the service was great, and finally 10 days later we were waiting for her to arrive at St. John’s International. As she came down the arrival stairs, we were also happy to see each other and as soon as she put her backpack down, and as we were waiting for her baggage, she eagerly grabbed her backpack to show me her crest collection she had in a zipped bag. Our elation went from excitement to full-on disappointment. She had lost her bag of crests! She knew she did not leave them in Zurich beacause she was looking at them on the plane. You can’t imagine how disappointed these two GGC die-hards were at this point. The agents at the airport were so positive and told me to call lost and found and I actually felt a little optimistic. I spent the next hour phoning in my description, etc and sending in e-forms, I knew these crests were not of much value to anyone outside of Guiding anyone inside of Guiding would want a girl to get them back. Within 2 days I received a phone call from a lovely agent in Montreal who had the crest bag in her possession – it was picked up from the lost and found from the flight from Zurich to Toronto. They must have slipped out of her backpack on the flight. The lady was as excited as we were about the crests being found and the next day the crests were Fed-exed to our home. Thank you Air Canada! I have told this story to so many people and each time I am raving about the service we received from Air Canada over a very sentimental lost and found item.